Chicopee Insurance is offered to everyone purchasing a Membership, Pass, Card, or Lesson Program. Insurance must be purchased at the same time as the original sale, it cannot be added on at a later time.
The Insurance allows the opportunity for a prorated refund or credit, if you are no longer able to use the Membership, Card, Pass or Program due to illness, injury, pregnancy, childbirth, household transfer or job transfer greater than 75km. There is a $50 deductible.
No refund or credit will be considered without the purchase of insurance. All credits and refunds are discretionary.
Insurance Purchase:
- Purchaser will be given the opportunity at the time of purchase to add insurance. No exceptions will be made after the original purchase.
- No credit or refund will be considered without the purchase of Insurance.
- All credits or refunds are subject to a $50 deductible.
- All requests must be delivered in person to Guest Services.
- No claim will be considered without the membership/pass/card surrendered with formal documentation.
- Claims will be considered from the date the pass/card and formal documentation is submitted.
- Documentation must include a full rationale as to why the membership/pass/card/product may not be used. The rationale must include the dates of restrictions. (Example: Medical documentation must be provided by an approved medical professional).
- Requests will be processed within 15 business days, from the date the membership/pass/card and documentation is submitted.
Insurance Activation:
Pre-Season:
- The Purchaser would provide formal documentation with an explanation for the cancellation.
- Requests for credit or refund must be submitted on or before November 30.
- All documentation and the pass/card must be surrendered. Consideration will only take place from the date of submission.
In-Season:
- The Purchaser would provide formal documentation with a full explanation for the cancellation.
- No Insurance claim will be considered after the last day of winter operation.
- Requests will be determined on a prorated system, based on the projected season.
- All documentation and the pass/card must be surrendered. Consideration will only take place from the date of submission.